Advanced Training Track

This invitation-only track is geared toward advanced users with typically 2+ years of experience using the system.  These sessions are in-depth training courses around configuration, workflow functionality, and advanced functionality.

Best Practices Track

This track is geared toward new and/or intermediate users and focuses on some of the most widely used features of Brightree.

Product Enhancements Track

This track is for all attendees to provide an in-depth view of our major product enhancement initiatives. The sessions explore all the new features and functionalities of Brightree.

Executive Track

This track is geared toward executives and owners. The sessions focus on industry happenings and thought leadership.

Monday, October 15th

8:00am-8:30am
Opening & Welcome

Grand Ballroom E, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speaker: Rob Boeye, EVP, HME
8:30am-10:00am
Session #1
  • Best Practice Checklist for Productivity & Management

Do you know how to determine whether or not your employees are productive? In this panel discussion, we’ll discuss and demonstrate a variety of methods that have been successful in tracking employee productivity.

  • Big Wins with Revenue Cycle Worklist

Grand Ballroom A, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speaker: Lisa Ziehl, Sr. Customer Success Manager

Are you still working your AR from excel spreadsheets and printed reports?  There’s a better way to stay on top of receivables, rather than just “working your aging,” with Revenue Cycle Worklist.

In this session, you’ll learn:

  • How a dynamic workflow delivers tasks to your team based on need and timeliness
  • How to do away with the report and move into a clickable worklist
  • Automating Intake Process/ePrescribe

Grand Ballroom C, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Gary Bartlett, Product Manager, Healthcare Interoperability
Vern Herrington, Sr. Product Manager
Ryan Raines, Product Manager, MyForms

Brightree is making a revolutionary update to our intake process. Attend this session to learn more about this exciting initiative and how it will integrate with our new ePrescribe solution.

  • Analytics – Driving Outcomes

Grand Ballroom B, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speaker: Fadi Haddad, Lead Business Analyst

Robust business data is essential to the sustainability and growth of your HME. With our new Brightree Analytics platform – the most comprehensive one in the HME industry — you’ll have the insights and actionable information for smarter and more effective decision-making.

In this session, you’ll learn:

  • How Brightree Analytics can help you turn business intelligence into real-world outcomes
  • How practical data analysis helps create better visibility, understanding and filtering of your data
Ask the Expert: By Appointment

Walnut & Hazelnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

10:00am-10:30am
Break & Brightree Trade Show

Grand Ballroom D, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Ask questions to our product experts and see what’s new!

Ask the Expert: By Appointment

Walnut & Hazelnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

10:30am-12:00pm
Session #2
  • Stop the Madness! Introducing: Standard Pricing

Chestnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Vern Herrington, Sr. Product Manager
Deb Mills, Implementation Consultant

What’s Standard Pricing and how is it different than what we’re doing today? All your questions will be answered as we review one of Brightree’s most requested enhancements to help you reduce Price Table maintenance. We’ll cover everything from setup and maintenance to how to use current pricing tools and the impact on current orders both new and active.

In this session, you’ll learn:

  • The benefits of Standard Pricing
  • How to transition from Item Pricing to Standard Pricing
  • How to manage Standard Pricing going forward
  • How to handle specialty items, miscellaneous codes and security features around Standard Pricing
  • Optimizing Patient Collections: A Provider Panel on What Works and What Doesn’t

Utilizing a payment management system and exploring alternative labor resources can help providers increase efficiency and workflow. And you can make your patient collections strategy even stronger with billing policies and a coaching staff that make the most of your technology.

In this session, you’ll learn:

  • How to explore current billing practices and analyze opportunities to increase efficiency and workflow
  • How to identify key billing techniques through scripting and technology
  • Tips and tricks other providers have implemented that could be used in daily operations
  • How to evaluate the technology needed to implement a turn-key patient collections strategy
  • Home Infusion & Pharmacy

Grand Ballroom C, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Jen Keiser, Product Manager, Pharmacy
Steve Rogers, VP, Product Management

Do you have a pharmacy business or thinking about starting one? It’s ideal to have a single system to manage both your HME and pharmacy business lines and keep all of your patient records, inventory, and A/R in one place.

In this session, you’ll learn more about these new features:

  • ePrescribe
  • Care Plans
  • TPN Prescriptions
  • Per Diems
  • Advancements in Patient Home Delivery

Grand Ballroom B, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speaker: Wes Hopper, Field VP of Strategic National Accounts, McKesson Medical Surgical

Because cash and profit are increasingly scarce in the face of shrinking reimbursements and ongoing regulations, HMEs are focused on delivering cash to their bottom line while providing exceptional service to their patients.  When you use Patient Home Delivery (PHD), you can save time and money. We’ll walk you through our PHD savings calculator using your real-time data to see first-hand the savings you could realize.   You’ll also hear from Brightree and McKesson customers about the advantages they’ve realized with PHD.

In this session, you’ll learn:

  • Cost savings and efficiencies created by moving to a PHD model
  • Best practices to cut down on order status calls from patients
  • How ePurchasing supports a robust PHD business
  • How to incorporate value-added services
Ask the Expert: By Appointment

Walnut & Hazelnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

12:00pm-2:00pm
Lunch, Keynote and Executive Q&A

M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Executive Panel:

2:00pm-3:30pm
Session #3
  • The Rule Engine that Could

Chestnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Kevin McNamara, Sr. Consultant
Deb Mills, Implementation Consultant

What if you could find a way to help make your sales orders smarter? The right rule engine can make it happen. In order to decrease errors, your Brightree system alerts users to different billing requirements during order intake and/or at the time of billing.

In this session, you’ll learn:

  • How to prevent potential denials before billing
  • How to identify and stop intake issues before delivery
  • How to provide informational/warning messages in workflow
  • Engage, Empower, Enforce with MyForms

Grand Ballroom A, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Ryan Raines, Product Manager, MyForms
Kathy Quehl, Sr. Implementation Consultant

Recoupments, denials, payment delays, disgruntled referral sources or patients, and unsuccessful or timely audit outcomes are just a few of the problems that can negatively affect revenue. MyForms empowers your front-end users and results in producing cleaner claims, reducing documentation denials and improving the experience for your referral sources and patients.

In this session, you’ll learn:

  • The importance and impact of the intake process on back-end claims, denials, audits, etc.
  • How to identify common data entry problems and missing or incomplete information directly linked to rejections, denials, etc.
  • How to develop customized workflow/instructional guides to minimize front end mistakes and provide direction for patient/referral source communication
  • The use of document building/mapping for cleaner documentation and qualification of orders
  • How to use MyForms functionality for quick SMART document filing to BDM to patient record and/or sales order
  • Patient Hub App

Grand Ballroom C, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Steve Rogers, VP, Product Management
James Yi, Product Manager

We’ve developed a better way for HME providers in the Brightree system to connect and stay engaged with their patients. Our new Patient Engagement solution includes a new patient mobile app and web patient portal as well as enhanced task-based workflow.

In this session, you’ll learn:

  • How our Patient Engagement solution can help reduce the number of calls to patients
  • What patients will be able to do, including: creating CPAP supply orders, messaging, receiving automated notifications about delivery status and insurance issues
  • Ways to make communications automated and more effective
  • Managing Risk in HME: Two Critical Areas You Should be Investing in Now

This session will give an overview of two critical areas HME business owners should pay close attention to in order to mitigate risk: HIPAA compliance and cybersecurity. The cost of being reactive can be devastating. We live in a world full of data breach news stories and audit results closing doors. VGM experts Carol Albaugh and Wayne van Halem will identify common threats targeting health care companies and collect tools and best practices to successfully protect your business. Identifying and managing risks is a key component to HIPAA compliance and cybersecurity. Securing your business against hackers and investing in a compliance program can both seem complicated, but creating a budget, starting small, and increasing it each year is a commitment that will help you create a strong security and compliance posture.

Ask the Expert: By Appointment

Walnut & Hazelnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

3:30pm-4:00pm
Break & Brightree Trade Show

Grand Ballroom D, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Ask questions to our product experts and see what’s new!

Ask the Expert: By Appointment

Walnut & Hazelnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

4:00pm-5:00pm
Session #4
  • Deep Dive into Site Settings

Chestnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speaker: Kathy Quehl, Sr. Implementation Consultant

Brightree uses site settings to allow customers to customize their systems for Medicare and Commercial eligibility, document management automation, inventory, eClaims, ePurchasing operations, and others. This session is a deep, detailed dive into all of the Brightree site settings (including those for Brightree Document Management, Connect, Eligibility and ePurchasing modules) and options for best practice configuration.

In this session, you’ll learn:

  • How to understand each site setting and its impact
  • How to identify which site settings are pertinent to your specific operations
  • How to explore site settings for features you may not be using
  • How to teach staff to update their own system settings
  • 3 Quick Ways to Get Connected

Grand Ballroom A, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Gary Bartlett, Product Manager, Healthcare Interoperability
Tim Ohman, Sr. Customer Success Manager

Ready for new capabilities that provide increased efficiency and fewer clicks? This session explores two of Brightree’s most popular connected solutions — ePurchasing and Sleep Therapy — as well as a new connected solution called Diagnostic Testing.

In this session, you’ll learn:

  • How to leverage Brightree ePurchasing and Inventory Management to more efficiently manage your serialized CPAP inventory and automatically pull serial numbers from the Brightree sales order when registering a patient with a Sleep Therapy solution
  • How new ePurchasing features can increase the percentage of drop ship purchase orders that are auto-received and how to configure your system to alert staff of updated pricing information
  • How to leverage Brightree Document Management as well as the Brightree sales order to provide maximum workflow efficiency when ordering diagnostic tests
  • Empowering Patient Care to Cash Collections

Do you have patients requesting updates on their orders? Patient aged AR? Are your referral sources less than pleased? Let our team of experts help you empower patient care! From patient creation, to delivery, and all the way to claim submission, we’ve got you covered! Find out how our Revenue Cycle experts ensure your delivery goes out the door without errors and with cash in your pocket, on time, every time.

Once it’s time to bill the patient, our new dashboard keeps you ahead of AR.  In this session, you’ll learn:

  • How an all-new patient centric work and view keeps everything related to your patient on one screen
  • How our dynamic payment plans pick up past due invoices and roll them into one payment plan
  • How an action bar on the homepage easily navigates which items need your immediate attention
  • Advantages of ePrescribe Integrations

Grand Ballroom B, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Speakers: Steve Griggs, President and CEO, AeroCare Holdings, Inc.
Nick Knowlton, VP Business Development

One of the hottest topics of 2018 in our industry is the ePrescription revolution. This session will review the latest advances in connecting with referral sources – including both EHR vendors and ePrescription platforms.

In this session, you’ll learn:

  • The latest advances in the capabilities of ePrescription
  • Considerations for your organization as you navigate this rapidly changing area
Ask the Expert: By Appointment

Walnut & Hazelnut, M3 Level of the North Tower, Omni Atlanta Hotel at CNN Center

5:00pm-7:00pm
Brightree Networking Reception

Grand Ballroom Prefunction, M4 Level of the North Tower, Omni Atlanta Hotel at CNN Center

Tuesday, October 16th

8:00am-12:00pm
Ask the Expert: By Appointment

Room C106, Building C, Georgia World Congress Center (GWCC)

10:00am-5:00pm
Medtrade Expo

Building C, Georgia World Congress Center (GWCC)

Brightree will be set up at booth 2108

1:30pm-5:30pm
Medtrade Conference Sessions

For More information, please visit the Medtrade Expo website.

Wednesday, October 17th

10:00am-5:00pm
Medtrade Expo

Building C, Georgia World Congress Center (GWCC)

Brightree will be set up at booth 2108

1:30pm-5:30pm
Medtrade Conference Sessions

For More information, please visit the Medtrade Expo website.